Delivery & Shipping Policy

2.2Delivery timings are estimates based on normal operating conditions. Actual delivery time may vary due to weather, traffic, local disruptions, or other circumstances beyond F2H's reasonable control, though F2H targets on-time delivery for every order.

2.3Orders are auto-generated for the next applicable shift based on Your active subscription. You can pause, skip, or modify an upcoming delivery through the Platform before the cut-off time shown for that shift.

3.1F2H currently delivers only within the localities listed as active coverage zones on the Platform. Coverage is added periodically as F2H expands.

3.2If Your address falls outside an active coverage zone, You may register interest on the Platform, and F2H will notify You once delivery becomes available in Your area. F2H is not obligated to deliver to unserviceable addresses.

3.3Serviceability of a specific address within a listed zone (e.g., gated communities, restricted-access buildings) may be confirmed only at the time of the first delivery attempt. See Section 6 for the process if an address is found unserviceable.

4.1To be included in the next Morning Shift delivery, orders, pauses, or modifications must be made by the cut-off time shown on the Platform (indicatively 9:00 PM the previous night).

4.2To be included in the next Evening Shift delivery, orders, pauses, or modifications must be made by the cut-off time shown on the Platform (indicatively 10:00 AM the same day).

4.3Requests made after the applicable cut-off will be processed for the following delivery shift.

5.1Every delivery follows the same cold-chain process: milk collection at the farm, quality testing and tamper-proof packaging, sorting at the local hub, and dispatch by a GPS-tracked delivery rider.

5.2Cold chain is maintained throughout, with Products kept between 2–6°C from collection until doorstep delivery.

5.3You will receive WhatsApp notifications at key stages — collection, dispatch, and doorstep arrival — for both morning and evening shifts.

5.4Deliveries are made with photo proof of delivery wherever applicable.

6.1If nobody is available to receive the delivery, the rider will attempt to leave the Product at the doorstep or designated safe location, where it is safe and hygienic to do so (subject to Your delivery preferences set on the Platform).

6.2For fresh dairy Products (Milk, Curd, Paneer, and similar), if delivery cannot be completed because the address is inaccessible, incorrect, or the recipient is unreachable, the order may be treated as refused at delivery. Please refer to the Cancellation & Refund Policy for the applicable charges and refund treatment in such cases.

6.3If F2H's logistics partner determines, at the point of delivery, that Your address is genuinely unserviceable, F2H will notify You and process the applicable refund in accordance with the Cancellation & Refund Policy.

6.4Repeated failed deliveries due to reasons within Your control (e.g., wrong address, unavailability) may result in F2H pausing or restricting Your subscription until the issue is resolved.

7.1F2H does not currently charge a separate delivery fee for orders within active coverage zones; delivery is included as part of Your subscription. Any change to this will be communicated on the Platform before it takes effect.

7.2F2H reserves the right to introduce delivery charges for specific zones, order values, or delivery slots in the future, with such charges clearly shown at checkout before You confirm an order.

8.1While F2H targets on-time delivery for every order, delivery may occasionally be delayed due to reasons beyond F2H's reasonable control, including but not limited to severe weather, public holidays, local restrictions, farm-side supply issues, or force majeure events.

8.2In case of an anticipated delay, F2H will make reasonable efforts to notify You via WhatsApp or the Platform.

8.3Where a delay results in non-delivery for a shift, the applicable refund or wallet credit will be processed in accordance with the Cancellation & Refund Policy.

9.1F2H reserves the right to modify or amend this Policy at any time, for legal, operational, or business reasons, including changes to coverage zones, shift timings, or cut-off windows. Updated versions will be posted on the Platform and will take effect from the date of posting. Your continued use of the Platform after such changes constitutes acceptance of the updated Policy.