Cancellation & Refund Policy

2.1F2H delivers in two daily shifts — morning and evening. Orders for the morning shift must be placed, and may be cancelled free of charge, by 9:00 PM the previous night. Orders for the evening shift must be placed, and may be cancelled free of charge, by 10:00 AM the same day. (Note: these cut-off times are placeholders — please confirm and update with F2H's actual shift cut-offs.)

2.2Once the applicable cancellation window has passed, the order is handed over for processing and delivery, and can no longer be cancelled by You through the Platform. If You are unable to accept delivery after this point, please refer to Section 4 (Refusal at Delivery) below.

3.1F2H reserves the right to cancel an order, in full or in part, for reasons including but not limited to shortage or unavailability of a Product, a pricing or listing error, delivery-address serviceability issues, suspected fraud or misuse, or at Your request through customer support.

3.2If F2H cancels an order, You will not be charged for the cancelled portion, and any payment already made for it will be refunded in full, in accordance with Section 6 (Refund Timelines & Mode) below.

4.1For fresh dairy orders — Milk, Curd, Paneer, and similar Products — specifically, if You decline to accept the order at the time of delivery, a Product Loss Charge of INR 100 (or such other amount as may be indicated on the Platform from time to time) will be applied. This charge reflects F2H's genuine pre-estimate of the loss incurred in preparing and attempting delivery of perishable goods, and is not a penalty.

4.2For other Product categories (Ghee, Kova, Carrot Halwa, Cold Pressed Oils, Dry Fruits), repeated or unreasonable refusal at delivery may result in restrictions on Your account or future Cash on Delivery eligibility, at F2H's discretion.

5.1F2H and its logistics partners make every effort to deliver to the address You provide. In some cases, however, the serviceability of a location can only be confirmed once the logistics partner visits the address. If F2H determines that Your address is unserviceable, a full refund of the remaining wallet balance for that order (after deduction of any cashback already availed) will be processed to the original payment source.

5.2By using the Platform, You agree not to raise claims or disputes against F2H, its directors, employees, or logistics partners in relation to a genuine unserviceability determination made in good faith.

6.1Given the perishable and fast-moving nature of most Products sold on the Platform, delivered Products are generally non-returnable once accepted, except where they are damaged, defective, expired, or incorrectly delivered. No exchange or return will be accepted where the Product packaging has been opened, or the Product has been used or consumed, in part or otherwise.

6.2Returns will not be accepted solely on the ground that a Product was not required, or was not to Your taste; F2H reserves the right to decline such requests.

7.1Where a refund is approved — whether due to order cancellation, an unserviceable address, or a verified quality or delivery issue — the amount will be credited to Your F2H wallet or to Your original payment source, as chosen by You (where applicable), within 5-7 working days from the date F2H verifies and confirms the refund request.

7.2You acknowledge that once a refund is initiated by F2H, the time it takes to actually reflect in Your bank account or payment instrument is subject to the timelines of Your bank or payment gateway service provider, and is outside F2H's control.

9.1Transactions against a NACH Mandate are processed only on a Business Day. If a mandated transaction fails, it will not be retried within that calendar month, and any amount already deducted for a corresponding order that could not be fulfilled will be refunded in accordance with Section 7 above.

9.2F2H shall not be liable for, and will not refund, transactions that are processed because You failed to revoke a NACH Mandate at least two days prior to the next Due Date; such processed transactions are treated as valid and binding.

10.1Most cancellations can be completed directly on the Platform, within the applicable cut-off window. For refund requests relating to quality, delivery, or billing issues, please reach out to customer support with Your order ID and relevant details.

11.1F2H reserves the right to modify or amend this Policy at any time, for legal, operational, or business reasons. Updated versions will be posted on the Platform and will take effect from the date of posting. Your continued use of the Platform after such changes constitutes acceptance of the updated Policy.