Terms & Conditions

2.1These terms and conditions ("Terms and Conditions" or "T&Cs") are issued by the Company. Please read these T&Cs and Our Privacy Policy carefully before You start to use the Platform. By using and/or accessing this Platform, including all content available through it, You signify Your agreement to these T&Cs, the disclaimers, and the Privacy Policy as posted on the Platform, which are incorporated herein by reference. You may refrain from using this Platform if the same is not acceptable to You.

2.2You represent and warrant that You are competent and eligible to enter into a legally binding agreement and have the requisite authority and capacity to be bound by this Agreement. The Platform is not available to persons under the age of 18 (eighteen) years. If You are under the age of 18 years, You shall use and access the Platform only with the express consent of a parent or guardian and under their supervision.

2.3This document is an electronic record in terms of the Information Technology Act, 2000 (including all applicable rules framed thereunder) and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature; however, once You have clicked the "I Accept" button on the Platform, You shall be deemed to have affixed Your signature to these T&Cs and granted Your consent to be bound by them.

4.1This Agreement is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. We may change these T&Cs at any time without advance notice. Changed terms will become effective once posted on the Platform and will not have retrospective effect on existing contractual arrangements made through the Platform.

4.2You should regularly review these Terms and Conditions prior to using the Platform. If the modified Terms and Conditions are not acceptable to You, You should discontinue using the Platform. If You continue to use the Platform after any modification, You agree to accept and abide by the modified Terms and Conditions.

5.1This Agreement shall continue to be in full force and effect for as long as You are using the Platform.

6.1The Platform provides an online shopping platform ("Services") through which Users can purchase Products listed on it, pursuant to these Terms and Conditions. Buyers/Customers can choose and place orders for milk, ghee, curd, paneer, kova, carrot halwa, cold-pressed oils, dry fruits, and other Products listed and offered for sale by the Company. Products and Services on the Platform are available only in select geographies in India and are subject to restrictions based on business hours, days, and availability of such Products and Services in such geographies.

6.2By clicking on the Payment option button, You agree to use the Services in a manner consistent with, and abide by, the Terms and Conditions of this Agreement, Our Privacy Policy, and all Applicable Laws.

7.1Either You or the Company may terminate this Agreement at any time, with or without cause. The Company reserves the right, in its sole discretion, to terminate Your access to the Platform (including access to Products and Services or any portion thereof) at any time, without notice.

8.1You agree and undertake that You are accessing the Services and transacting at Your sole risk, and are using Your best and prudent judgment before entering into any transaction on the Platform.

8.2The Company operates two delivery shifts every day — morning and evening. After recharge of Your wallet (in the manner specified on the Platform), the Company shall arrange for delivery of the Product(s) to the address provided by You in the applicable shift. Money for a placed order is deducted from Your wallet only after successful delivery of the Products. You are responsible for checking the Products and their descriptions in the cart before placing an order. Any order placed by You is a firm commitment to purchase, and You are obligated to complete the transaction and not contest it in any way.

8.3While the Company strives to deliver Products to the address mentioned by You in select serviceable cities, various circumstances may restrict or hamper delivery to a particular location, and the Company may, in its sole discretion, identify certain localities as unserviceable. The Company and its logistics partners make every effort to deliver to the address provided during registration; however, serviceability of a location can sometimes only be confirmed once the logistics partner visits the address. If the Company concludes that an address is unserviceable, a full refund of the remaining wallet balance (after deduction of cashback, etc.) will be processed to the original payment source, and You agree not to raise any claims or disputes against the Company, its directors, employees, or logistics partners regarding such a decision.

8.4To ensure timely and accurate delivery, the Company may collect information such as Your name, shipping address, billing address, landmarks, and contact details. You shall ensure all information You submit is true, complete, accurate, and sufficient to identify the place of delivery. You shall bear absolute liability for any delivery failure caused by incorrect, incomplete, or improperly specified delivery details provided by You.

8.5You are required to leave a re-usable bag outside the door at a secure place for delivery. If no bag is available, or the order is too large to fit, items will be left at Your doorstep.

8.6The Company takes reasonable precautions to ensure safe and timely delivery. However, due to the nature of the business, the involvement of human resources, the perishable nature of the Products, and external factors beyond the Company's control — including logistical issues, unsuitable weather, political disruptions or strikes, acts of God (floods, earthquakes, pandemic-like situations), non-reachability of the delivery point, or other unforeseeable circumstances — the Company shall not be held liable for inadvertent errors, delays, or omissions. In such events, the Company will make reasonable attempts to inform You by push notification, SMS, call, or email, but disclaims liability for failure to notify, and shall be under no obligation to compensate You for delay or non-delivery.

8.7The Company engages logistics partners on a principal-to-principal basis and shall not be liable for acts or omissions of such partners or their personnel, including deficiency in service, wrong delivery, delivery delays, or package tampering, that are beyond the Company's control. The Company also disclaims responsibility for any misconduct or discourtesy by delivery personnel, who operate independently; any dispute with a delivery executive must be resolved by You directly, though the Company may, at its discretion, provide reasonable assistance.

9.1The M.R.P. or offer price mentioned against a Product can be changed at any time without notice. You are requested to check the final price in the cart before placing an order.

9.2Due to the perishable nature of the Products, the Platform procures and supplies fresh Products depending on shelf life. In case of any price revision on a subscribed Product, whether upward or downward, the revised amount shall be charged from Your wallet. If Your wallet does not have sufficient balance, We shall intimate You to top it up, pending which We may not be able to process Your order.

9.3While reasonable steps are taken to label Products accurately, errors in data entry may occur due to technical issues, typographical errors, human error, or incorrect Product information. The Company reserves the right to cancel an order (in full or in part) due to shortage or unavailability of Products, or at Your request via customer support. If the Company cancels an order, You will not be charged, and any payment already made will be refunded to Your source account or wallet, as chosen by You, within 5-7 working days from verification of the refund request, subject to Your bank's or payment gateway's timelines.

10.1F2H Membership is a discount programme on the F2H mobile application that allows users to avail discounts on Products at prices lower than both the listed MRP and the prices offered to non-member users. The discount offered, and the maximum discount available, varies from plan to plan and can only be availed while shopping on the F2H mobile application.

11.1Subject to compliance with these T&Cs, the Company grants You a personal, non-exclusive, non-transferable, limited privilege to access and use the Platform and the Services provided herein.

11.2You agree to use the Platform only for purposes permitted by these T&Cs and applicable law, and to adhere to all limitations on dissemination, use, and reproduction of any materials You access on the Platform. You shall not access, or attempt to access, the Platform other than through the interface provided by the Company, and shall not use any data scraper, deep-link, robot, spider, or other automated means to access, acquire, copy, or monitor any portion of the Platform or its content.

11.3Purchases made through the Platform are strictly for personal consumption and not for any commercial purpose. You shall not purchase Products for resale, trade, distribution, stockpiling, or other commercial or profit-oriented activity without the Company's prior written authorisation. Any such unauthorised use may result in appropriate legal action, including civil and/or criminal proceedings.

13.1Milk, curd, and other fresh dairy Products are prepared and packed specifically for Your delivery shift. If a Customer denies taking delivery of such a Product at the time of delivery, they will be required to pay a Product Loss Charge of INR 100 (or such other amount as may be indicated on the Platform from time to time). This charge is levied only to cover the loss to the Company for processing and preparing the delivery in compliance with Applicable Law, and is agreed to be a genuine pre-estimate of loss rather than a penalty.

14.1All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered on the Platform (collectively, "Comments") shall remain the property of the Company. The Company may use, reproduce, disclose, modify, delete, adapt, create derivative works from, publish, display, and distribute any Comments for any purpose whatsoever, without restriction and without compensating the User.

14.2Reliance placed on Comments from a third party is at the sole risk and expense of the User. Comments may be left at support@f2hfresh.com. Comments must not be libellous, unlawful, threatening, abusive, obscene, contain viruses, political campaigning, commercial solicitation, chain letters, or spam. The Company reserves the right, but assumes no obligation, to moderate or delete any Comments.

15.1These Terms and Conditions, together with the Privacy Policy and other rules and policies posted on the Platform, constitute the entire agreement between You and the Company with respect to Your use of the Platform, and supersede all prior or contemporaneous communications and proposals. Any rights not expressly granted herein are reserved.

15.2If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision (or part thereof) shall be deemed not to form part of these Terms and Conditions, and the legality, validity, and enforceability of the remaining provisions shall not be affected. The invalid provision shall be replaced by one that is legal, valid, and enforceable, and that has, to the greatest extent possible, a similar effect.

16.1By registering with F2H, You permit Us to send You notifications via WhatsApp, Your registered mobile number, email, push notifications, customer support calls, the App, and the Website — regarding orders placed by You, promotional offers, and product recommendations. You may opt out of promotional notifications on WhatsApp, Your registered mobile number, and email by contacting customer care at support@f2hfresh.com.

17.1The Platform, and its processes, selection, and arrangement — including all text, videos, graphics, user interfaces, visual interfaces, sounds, music, artwork, and computer code (and any combination thereof) — belong to the Company. The design, structure, selection, coordination, expression, look and feel, and arrangement of such content is protected by copyright, patent, trademark, and other Intellectual Property laws.

17.2The trademarks, logos, and service marks displayed on the Platform ("Marks") are the property of the Company or third parties. You are not permitted to use the Marks without the Company's prior consent. Access to or use of the Platform does not authorise use of any trademark, logo, or other mark.

17.3You acknowledge that the Company is the sole and rightful owner of its Intellectual Property, and agree not to register, use, or file, in Your own name or that of any other person or company, any trademark that is the same as, similar to, or resembles the Company's Intellectual Property, and not to associate the Company's Intellectual Property with Your own business except as specified in these Terms. Intellectual Property rights arising from domain names, the internet, or otherwise shall vest in the Company as the owner of such domain name.

17.4References on the Platform to any name, mark, service, or product of third parties are provided with the express consent of such third party for Your convenience, and do not constitute an endorsement, sponsorship, recommendation, assurance, or warranty of such services or Products.

19.1Products ordered for the morning delivery shift must be placed by 9:00 PM the previous night; Customers may cancel such an order by 9:00 PM. Products ordered for the evening delivery shift must be placed by 10:00 AM the same day; Customers may cancel such an order by 10:00 AM. (Note: these cut-off times are placeholders — please confirm and update with F2H's actual shift cut-offs.) Delivered Products are non-returnable except where they are damaged, defective, expired, or incorrectly delivered. No exchange or return will be accepted if the Product packaging has been opened, or the Product has been used or consumed, in part or otherwise.

19.2Returns will not be accepted on grounds of the Product not being required or not being to the Customer's taste; the Company reserves the right to deny such a return.

21.1Transactions against a NACH Mandate are processed only on a Business Day; a transaction due on a non-Business Day will be processed on the next Business Day. If a transaction fails, it will not be retried for that calendar month. Customers cannot modify an existing NACH Mandate, as this modification flow is not presently supported by banks, but may revoke a mandate at least two days prior to the next Due Date and set up a new one.

21.2Processing of a NACH Mandate is subject to the actions of the destination bank and clearance of funds by that bank. Upon revocation of a mandate at the Customer's request, the Customer must reinitiate the entire process to set up a new mandate. F2H shall not be liable for transactions processed due to a Customer's failure to revoke a mandate within the required window, and such transactions shall constitute valid and binding transactions on the Customer.

21.3F2H processes a NACH Mandate solely on the basis of the destination account details provided by the Customer and verified by the destination bank, and is not responsible for independently verifying those details.

22.1To place an order for a prepaid Product, You are required to recharge Your F2H wallet with a minimum amount of INR 200; for subsequent orders, You are required to recharge Your wallet with the MRP of the selected Product via the available payment modes.

23.1Protecting the interests of Users is a primary objective of the Company. A grievance redressal cell has been set up to deal with all queries, complaints, or grievances raised by Users, in accordance with the Information Technology Act, 2000, the Information Technology (Intermediaries Guidelines) Rules, 2011, the Consumer Protection Act, 2019 read with the Consumer Protection (E-Commerce) Rules, 2020, and applicable national data privacy laws.

23.2The Company shall only be responsible for addressing claims from You or any third party relating to the Platform, or Your possession and/or use of the Platform, subject to a maximum of the value of the Products purchased by You from the Platform.

23.3All complaints to the Grievance Officer must be in writing, in English, and sent to the email address below. The Grievance Officer shall acknowledge or respond within 48 hours of receipt, and shall aim to redress the complaint within 1 month of receipt.

24.1Any information provided by You for purchasing Products will not be retained by the Company except as provided in these Terms and Conditions and the Privacy Policy. Such information may be transferred to third-party service providers, in accordance with the Privacy Policy, to facilitate Your purchase of Products from the Platform. The collection, storage, retention, use, and disclosure of personal information is subject to the Privacy Policy available on the Platform, which governs Your visit to and use of the Platform and forms an integral part of these Terms and Conditions.

25.1It is understood that the parties to these Terms and Conditions have confirmed their acceptance on a principal-to-principal basis. These Terms and Conditions do not create any agency, partnership, joint venture, or similar relationship between the parties.

26.1You agree to defend, indemnify, and hold harmless the Company, its employees, directors, officers, agents, and their successors and assigns from and against any claims, liabilities, damages, losses, costs, and expenses (including attorney's fees) arising out of a breach of any warranty, representation, or undertaking in this Agreement, or a violation of Applicable Law — including in relation to intellectual property rights, statutory dues and taxes, claims of libel or defamation, violation of privacy or publicity rights, loss of service by other subscribers, and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

27.1The Company does not provide emergency medical services or medical assistance of any kind. While the Company takes reasonable steps for the timely delivery of Products, the Customer agrees that the Company shall not be held liable for any medical emergency, including injury, harm, or life-threatening condition, arising directly or indirectly from delivery, non-delivery, or short-delivery of a Product purchased from the Platform. Customers are solely responsible for ordering desired Products well in advance, and for seeking immediate medical assistance from qualified emergency service providers in the event of a medical emergency.

28.1These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection law and mandatory statutory rights, the courts at Bangalore, Karnataka shall have exclusive jurisdiction to try any dispute arising out of or related to these Terms and Conditions.

29.1For questions, support, complaints, or notices related to these Terms, You may contact F2H using the details below.