Privacy Policy

This Privacy Policy explains how F2H - Farm to Home and relevant third parties engaged by Us collect, use, store, disclose, transfer, or otherwise process "Personal Information" from Buyers, Customers, Users, or any person who accesses or uses the Platform. It also describes the choices and rights available to You in relation to Your Personal Information.

By accessing the Platform, registering an account, placing an order, using subscription services, making a payment, contacting customer support, or availing any product or service offered through the Platform, You agree to the terms of this Privacy Policy and consent to the collection, storage, possession, handling, sharing, disclosure, processing, and transfer of Your information as described herein. If You do not agree with this Privacy Policy, please do not use the Platform or avail any of Our products or services.

We respect Your privacy and are committed to safeguarding Your Personal Information. We use reasonable administrative, technical, organizational, electronic, and physical safeguards to protect information as required under applicable law. You acknowledge that the Personal Information provided by You is provided voluntarily and that it is accurate, authentic, complete, and current. We will not be responsible for any dispute, claim, loss, or service issue arising from incorrect, incomplete, outdated, or misleading information provided by You.

As part of registration, ordering, delivery, payment, customer support, surveys, subscriptions, offers, and the general use of the Platform, We may collect Personal Information about You and certain usage information.

The Platform may contain links to third-party websites, applications, payment gateways, maps, communication tools, or service providers. You are requested to review the privacy practices of such third parties before proceeding. We are not responsible for the privacy practices, content, or security standards of websites or services that We do not own, manage, or control.

We process Your Personal Information only for lawful, business, service, safety, compliance, and operational purposes connected with the Platform and Our products or services.

We do not use Your financial information for any purpose other than completing transactions, refunds, payment verification, fraud checks, accounting, compliance, or related payment services on the Platform.

We do not rent or sell Your Personal Information. However, We may share Personal Information with third parties under written or contractual arrangements where such sharing is necessary for providing products or services requested by You, operating the Platform, improving Our services, protecting users, or complying with applicable law.

We may engage service providers, contractors, delivery partners, payment processors, technology vendors, cloud providers, analytics providers, marketing partners, customer support providers, professional advisers, and other authorized third parties to help Us operate Our business. Such third parties are expected to maintain confidentiality, use reasonable security practices, and process Personal Information only for authorized purposes.

If Our business is reorganized, merged, acquired, sold, transferred, or otherwise combined with another entity, Your Personal Information may be transferred to the relevant successor, buyer, merging entity, or acquiring entity, subject to reasonable efforts to ensure continued protection in accordance with applicable law.

We may disclose Personal Information where We believe in good faith that disclosure is reasonably necessary to comply with legal or regulatory requirements, enforce Our terms, protect the safety and security of users or the public, prevent fraud, respond to lawful requests, or defend against legal claims.

Other than as described in this Privacy Policy, where Your Personal Information is proposed to be shared with third parties in a materially different manner, We will provide notice or seek consent where required by applicable law.

We adopt reasonable security practices and procedures, including measures required under applicable law, to protect Your Personal Information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

We use appropriate physical, electronic, technical, and managerial procedures to safeguard Personal Information shared with Us and with relevant third parties that have contractual arrangements with the Company. Access to Personal Information is restricted to authorized personnel and service providers who need such access to process orders, provide services, complete transactions, resolve issues, improve operations, or comply with legal obligations.

Although We make reasonable efforts to protect Your Personal Information, transmission over the internet, mobile networks, and electronic storage systems cannot be guaranteed to be completely secure. By using the Platform, You acknowledge that We will not be liable for disclosure of Personal Information caused by unauthorized acts of third parties beyond Our reasonable control.

If You suspect any data breach, unauthorized access, misuse, loss, or compromise of Your Personal Information, please contact Us immediately using the details provided in the Contact Us section of this Privacy Policy.

We retain Your Personal Information for as long as necessary to provide access to the Platform, deliver products and services, maintain Your account, process transactions, resolve disputes, enforce agreements, meet legal and regulatory obligations, maintain business records, protect against fraud or misuse, and pursue legitimate business purposes.

When Personal Information is no longer required for the purposes described above, We may delete, anonymize, aggregate, or securely archive it in accordance with applicable law and Our internal data retention practices.

We do not provide products or services directly to children under the age of 18 years and do not knowingly or proactively collect Personal Information from children without appropriate consent. Children may use Our products or services only through or with verifiable consent of a parent or lawful guardian.

Similarly, a person with disability who has a lawful guardian may use Our products or services, provided the lawful guardian gives verifiable consent for processing the person's Personal Information where required under applicable law.

The parent or lawful guardian, as applicable, assumes responsibility and legal liability for the conduct, access, orders, and use of the Platform by the child or person with disability, including monitoring such access and use.

If We learn that Personal Information of a child or person with disability has been collected without required guardian consent, We may take appropriate steps to delete such information. If a lawful guardian discovers that such information has been submitted without consent, the guardian may request deletion by contacting Us through the details provided in the Contact Us section. We will act on such requests within a reasonable time and in accordance with applicable law.

Identity theft and fraudulent practices commonly known as "phishing" are serious concerns. Phishing attempts may try to obtain Personal Information, payment details, passwords, or account access by pretending to be a legitimate organization.

Protecting Your information is important to Us. We do not ask for credit card details, complete payment credentials, passwords, OTPs, or national identification numbers through unsolicited or unsecured email, phone calls, messages, or links. Please do not share such information with anyone claiming to represent F2H unless You are certain the communication is genuine and secure.

We use Cookies and similar technologies across the Platform to support core functionality, improve performance, remember preferences, measure activity, analyze usage, optimize content, personalize experiences, and support advertising or marketing efforts.

The Platform and third-party vendors, including analytics or advertising providers such as Google, may use first-party Cookies and third-party Cookies together to measure visits, understand interactions, optimize services, and serve or personalize ads based on past visits or usage patterns.

We reserve the right to change, modify, or update this Privacy Policy at any time for legal, administrative, operational, security, business, or technical reasons. Changes will be effective upon posting on the Platform unless stated otherwise.

You can access the latest version of this Privacy Policy on the Platform at any time. Continued access to or use of the Platform after changes are posted will be treated as acceptance of the updated Privacy Policy, to the extent permitted by applicable law. This Privacy Policy should be read together with Our terms and conditions and other applicable policies.

We take privacy seriously and aim to follow high standards while collecting and processing Personal Information. If You believe there is a concern with the way We process Your Personal Information, please contact Our grievance contact for prompt review and redressal.

If You are not satisfied with the outcome of Our grievance redressal process, or if You believe Your complaint has not been handled correctly, You may approach the Data Protection Board of India or another competent authority, as may be applicable under law.